FAQ

PLEASE NOTE: All pieces are crafted by hand, therefore, no two items are identical. Please allow for slight variances. 

Current Turnaround Time
All my items are Ready to Ship and will ship within the week of purchase!

Worldwide Shipping:
Yes, I ship internationally!

NOTE:  I will ship to the address you specify during Paypal checkout. If your package is returned to me due to an incorrect address, I will contact you and then send another invoice to cover additional shipping costs.

Shipping will be through the USPS. All domestic orders will ship First Class Mail (3-7 day service), and all international orders will ship USPS First Class Mail (usually 10-14 days worldwide, however, it can longer)

Customs Information: 
Customs forms are required with each international mailing. I will declare the correct value of the contents and label it appropriately. The customer is responsible for any and all customs fees. 

Tracking Information:
All domestic orders will receive tracking information via Paypal.  I do not offer tracking on international packages.

Lost or Damaged Items:
Devoted Knits is not responsible for any lost, undelivered or damaged items. For international customers, before contacting me regarding your order whereabouts if you have already received notification of shipment, please contact your local customs department to see if your package is being held there for any reason. 

Upgraded Shipping:
Please contact me directly before purchase regarding Priority or Express shipping. 


Returns:
Due to the delicate nature of my handmade items, there will be no returns.

Prop Care
It is best to hand wash your prop in cool water with mild detergent and lay flat to dry. Please note that if you pull or stretch your Devoted Knits while the fibers are still wet, it may result in a deformed item.

Blankets:
My blankets are only to be spot washed, with a mild detergent, taking care to not damage the delicate fibers.

Remember, washing machines and Devoted Knits, just don't mix.

Sheepskins:
Handwashed in warm water (40C / 104F) using a mild liquid detergent. Please note hand washing may affect the appearance of the natural wool fibers and the leather pelt. Air-dry your sheepskin by hanging it on a line or laying it out flat – although please remember, not in direct sunlight. After washing, the wool fibers will likely revert back to their natural curly state. Brushing with a wire wool comb when wet, and once dry, will help restore the fluffy appearance and natural “loft” of the fibers.

It's All About The Fit: Everything in my shop is specifically sized. It should fit snugly on the average-size, true newborn baby under 2 weeks old. Most items do stretch and will adapt to fit a newborn weighing slightly more than 8 pounds. 

All pieces pictured on this website are under legal copyright and are the intellectual property of © devotedknits, unless otherwise noted. Please refrain from " borrowing" concepts, patterns, etc. without the expressed written consent of the creator. Items may not be reproduced for commercial use. 

DISCLAIMER: My items are designed to be photography props to be used by experienced photographers, and not as everyday wear for babies. Please do not leave infants unattended in these items. Devoted Knits cannot be held responsible for failure to comply with this disclaimer. 

Feel free to contact me for all further inquiries.